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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

United Arab Emirates - Planned Maintenance of Network Infrastructure Jun 24, 2026 22:00 - Jun 25, 2026 02:00 UTC

We will be performing planned maintenance at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the United Arab Emirates data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 24 June 2026 22:00
End (UTC): 25 June 2026 02:00
Posted on Jun 05, 2026 - 08:58 UTC

SSL certificate renewal of api-in.bsmart.in Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-in.bsmart.in, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: api-in.bsmart.in
- Subject Alternative Name: api-in.bsmart.in
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 23, 2026 - 00:10 UTC

SSL certificate renewal of *.call-link.com Jun 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.call-link.com, timeframe:
- Start (UTC): 25 June 11:00
- End (UTC): 25 June 17:00

SSL Certificate information:
- Common Name: *.call-link.com
- Subject Alternative Name: *.call-link.com, call-link.com
- Valid until (UTC): 2026-11-07 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Apr 23, 2026 - 00:12 UTC

SSL certificate renewal of api3.infobip.com Jul 2, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api3.infobip.com, timeframe:
- Start (UTC): 02 July 11:00
- End (UTC): 02 July 17:00

SSL Certificate information:
- Common Name: api3.infobip.com
- Subject Alternative Name: api3.infobip.com
- Valid until (UTC): 2026-11-15 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 01, 2026 - 00:22 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Jul 6, 2026 07:00-08:00 UTC

We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 06 July 2026 07:00
End (UTC): 06 July 2026 08:00
Purpose: Database patching and maintenance
Posted on Jun 18, 2026 - 11:35 UTC

Global (Europe) - Planned Maintenance of People Service Jul 7, 2026 18:00 - Jul 8, 2026 00:00 UTC

We will be undergoing planned maintenance of the People service at our Global (Europe) data center. This maintenance is being performed to improve and ensure optimal performance and reliability of the People service.

We have taken careful measures to minimize any potential impact on our clients’ experience however during the maintenance window, brief interruptions are still possible (of up to total of 30 minutes) when performing actions related to updating data within the People service.

Start (UTC): 07 July 2026 18:00
End (UTC): 08 July 2026 00:00
Purpose: Improve and ensure optimal performance and reliability of the People service.
Posted on Jun 12, 2026 - 08:14 UTC

EU - Region-locked - Planned Disaster Recovery Test Jul 9, 2026 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our EU Region-locked data center during the below specified time-frame:

Details:
Start: 09 July 2026 07:00 UTC
End: 09 July 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior during processing within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Posted on Jun 19, 2026 - 13:31 UTC

SSL certificate renewal of *.api-sa2.infobip.com Jul 30, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 30 July 11:00
- End (UTC): 30 July 17:00

SSL Certificate information:
- Common Name: *.api-sa2.infobip.com
- Subject Alternative Name: *.api-sa2.infobip.com, api-sa2.infobip.com
- Valid until (UTC): 2026-12-12 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on May 28, 2026 - 00:24 UTC

SSL certificate renewal of *.api-in.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-in.infobip.com
- Subject Alternative Name: *.api-in.infobip.com, api-in.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:31 UTC

SSL certificate renewal of *.api-sg.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-sg.infobip.com
- Subject Alternative Name: *.api-sg.infobip.com, api-sg.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:32 UTC

SSL certificate renewal of *.messaging-service.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.messaging-service.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.messaging-service.com
- Subject Alternative Name: *.messaging-service.com, messaging-service.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:29 UTC

SSL certificate renewal of *.api-hk.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-hk.infobip.com
- Subject Alternative Name: *.api-hk.infobip.com, api-hk.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:28 UTC

SSL certificate renewal of *.api-br.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-br.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-br.infobip.com
- Subject Alternative Name: *.api-br.infobip.com, api-br.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:24 UTC

SSL certificate renewal of *.api-id.infobip.com Aug 6, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id.infobip.com, timeframe:
- Start (UTC): 06 August 11:00
- End (UTC): 06 August 17:00

SSL Certificate information:
- Common Name: *.api-id.infobip.com
- Subject Alternative Name: *.api-id.infobip.com, api-id.infobip.com
- Valid until (UTC): 2026-12-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 05, 2026 - 00:26 UTC

SSL certificate renewal of api-vn.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-vn.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-vn.infobip.com
- Subject Alternative Name: api-vn.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:19 UTC

SSL certificate renewal of *.email-api-us.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-us.infobip.com
- Subject Alternative Name: *.email-api-us.infobip.com, email-api-us.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:24 UTC

SSL certificate renewal of *.email-api.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api.infobip.com
- Subject Alternative Name: *.email-api.infobip.com, email-api.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:26 UTC

SSL certificate renewal of *.email-api-in.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.email-api-in.infobip.com
- Subject Alternative Name: *.email-api-in.infobip.com, email-api-in.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:22 UTC

SSL certificate renewal of api-za.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api-za.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: api-za.infobip.com
- Subject Alternative Name: api-za.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:16 UTC

SSL certificate renewal of *.api-id1.infobip.com Aug 13, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 August 11:00
- End (UTC): 13 August 17:00

SSL Certificate information:
- Common Name: *.api-id1.infobip.com
- Subject Alternative Name: *.api-id1.infobip.com, api-id1.infobip.com
- Valid until (UTC): 2026-12-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 11, 2026 - 00:21 UTC

SSL certificate renewal of *.mms.infobip.com Aug 19, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe:
- Start (UTC): 19 August 11:00
- End (UTC): 19 August 17:00

SSL Certificate information:
- Common Name: *.mms.infobip.com
- Subject Alternative Name: *.mms.infobip.com, mms.infobip.com
- Valid until (UTC): 2026-12-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jun 15, 2026 - 14:07 UTC
Jun 20, 2026

No incidents reported today.

Jun 19, 2026
Turkey - Emergency Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed
Jun 19, 21:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 UTC
Scheduled - We will be performing emergency maintenance on Turkey data center to improve service stability and reduce the impact of network-related issues.

During the maintenance window, customers may experience a short period of degraded service of the products listed below in Turkey data center, expected to last around 5 minutes.

We will provide an update once the maintenance is complete.

Start (UTC): 19 June 2026 20:00
End (UTC): 19 June 2026 21:00
Purpose: Improve and ensure optimal performance of network infrastructure.
Jun 19, 13:14 UTC
Multiple Locations - WhatsApp Traffic Processing Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 18 June 2026 07:29
End (UTC): 19 June 2026 11:37
Impact: You might have experienced delays in processing of WhatsApp traffic
Jun 19, 12:50 UTC
Update - Our teams are continuously monitoring the situation to ensure it is fully resolved.
Jun 19, 10:26 UTC
Update - Our team is actively monitoring the situation to ensure that the issue has been completely resolved and does not reoccur.
Jun 19, 04:55 UTC
Update - Our team is continuing to monitor the situation to confirm it is completely resolved.
Jun 19, 00:38 UTC
Update - The delays and processing issues appear to have been resolved. Our teams are continuing to monitor the situation to ensure it is fully resolved.
Jun 18, 19:53 UTC
Update - Our dedicated team has deployed a fix and remains actively engaged in monitoring the situation.
Jun 18, 14:38 UTC
Monitoring - Our dedicated team has deployed a fix and is currently monitoring the situation.
Jun 18, 12:21 UTC
Update - We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.
Jun 18, 09:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 08:39 UTC
Update - Our engineering team is actively investigating the issue and we will share additional updates as soon as new information becomes available.
Jun 18, 08:10 UTC
Update - We are continuing to investigate this issue.
Jun 18, 07:45 UTC
Investigating - We are currently encountering delays in processing of WhatsApp traffic.
Our dedicated team is already checking this and more updates will follow.
Jun 18, 07:45 UTC
Jun 18, 2026
Singapore - Voice Service Degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
Difficulties reaching our Voice service and failing calls could have been observed during the below-specified timeframe.

Start (UTC): 18 June 2026 12:37
End (UTC): 18 June 2026 13:05
Impact: Voice calls processing disruption
Jun 18, 13:11 UTC
Investigating - We are currently experiencing issues with our Voice Service on Singapore data center. You may experience issues with calls failing.
Our Team is already investigating and more updates will follow.
Jun 18, 13:01 UTC
Jun 17, 2026
Global (Europe) - Broadcast service degradation
Resolved - The issue has been successfully resolved and the service is once again operational. It affected some Broadcast campaigns as they would fail immediately after launch without sending the traffic.

Start (UTC): 16 June 07:12
End (UTC): 17 June 12:35
Impact: Broadcast campaigns might have gone to Failed status after launch
Jun 17, 13:42 UTC
Investigating - We are currently experiencing issues with Broadcast service over Global (Europe) data center affecting some campaigns. The issue is currently being investigated and more information will follow in the next update.
Jun 17, 11:38 UTC
Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Multiple Locations - Meta service degradation
Resolved - We would like to inform you that the disruptions reported by Meta, which affected our WhatsApp Business Messaging service, have been successfully resolved, and the service is now fully operational.

Start (UTC): 12 June 2026, 13:34
End (UTC): 12 June 2026, 17:26

Impact: You may have experienced degradation in WhatsApp Business messaging during this period.
Jun 12, 17:42 UTC
Update - The issue is still ongoing on Meta’s side. We continue to monitor the situation.
For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api
Jun 12, 15:44 UTC
Update - Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.
Jun 12, 14:41 UTC
Identified - Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}
Jun 12, 14:38 UTC
Investigating - Hello,

We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side.

Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue.

We will continue to monitor the situation closely and will provide updates as soon as more information becomes available.

Thank you for your understanding.
Jun 12, 14:26 UTC
Jun 11, 2026
Multiple locations: People API degradation
Resolved - We experienced an issue with the People API on the following timestamps:
Start (UTC): 11-06-2026 12:29
End (UTC): 11-06-2026 12:52
Impact: During this period, you may have experienced Error 500 being returned on People API requests. Other services interacting with the People API may have also experienced residual/cascading side effects

We apologise for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Jun 11, 13:44 UTC
SSL certificate renewal of *.api-kz1.infobip.com
Completed - Certificate renewal completed successfully
Jun 11, 11:15 UTC
In progress - Certificate renewal in progress
Jun 11, 11:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 11 June 11:00
- End (UTC): 11 June 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2026-10-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Apr 11, 00:39 UTC
United States - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Jun 11, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:00 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our United States data center during the below specified time-frame:

Details:
Start: 11 June 2026 07:00 UTC
End: 11 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: No service impact is expected

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
May 19, 06:46 UTC
Jun 10, 2026
Multiple Locations - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Jun 10, 22:07 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 10, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 19:00 UTC
Scheduled - We will be performing planned maintenance to improve the resilience and stability of our network infrastructure across European data centers (EU‑region locked, Global (Europe)).

No service impact is expected; however, if any interruptions do occur, they may last up to a maximum of 15 minutes during the maintenance window.

Start (UTC): 10 June 2026 19:00
End (UTC): 10 June 2026 22:00

Purpose: Improve and ensure optimal performance and reliability of the networking infrastructure.
Impact: Not expected, but short interruptions of up to 15 minutes are possible during the maintenance.
May 26, 09:50 UTC
Global (Europe) - Conversations Auto-Assignment Degradation
Resolved - The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing.

Start (UTC): 09 June 2026 14:01 UTC
End (UTC): 10 June 2026 11:58 UTC

Impact: Auto‑Assignment and Capacity in Conversations processing issues
Jun 10, 12:27 UTC
Update - During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing.

We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.
Jun 10, 08:47 UTC
Update - We are continuing to investigate this issue.
Jun 10, 08:13 UTC
Investigating - We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix.

As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.
Jun 10, 08:13 UTC
Global (Europe) - Planned Maintenance of People Service
Completed - The scheduled maintenance has been completed.
Jun 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 UTC
Scheduled - We will be undergoing planned maintenance of the People service at our Global (Europe) data center. This maintenance is being performed to improve and ensure optimal performance and reliability of the People service.

We have taken careful measures to minimize any potential impact on our clients’ experience. During the maintenance window, brief interruptions are possible (of up to total of 30 minutes) when performing actions related to updating data within the People service.

Start (UTC): 09 June 2026 18:00
End (UTC): 10 June 2026 00:00
Purpose: Improve and ensure optimal performance and reliability of the People service.
May 25, 08:54 UTC
Jun 9, 2026
India - Planned Maintenance of People Service
Completed - The scheduled maintenance has been completed.
Jun 9, 08:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 08:00 UTC
Scheduled - We will be performing planned maintenance on the People service in our India data center.

This maintenance is aimed at improving and ensuring the optimal performance of the People service. We have taken steps to minimize any potential impact on clients and do not anticipate any significant disruption.

However, there is a small possibility of intermittent issues during the maintenance window, specifically with processing changes or updates in the People service database.

Start (UTC): 09 June 2026 08:00
End (UTC): 09 June 2026 08:30

Purpose: Improve and ensure optimal performance of the People service.
May 26, 10:57 UTC
Jun 8, 2026
Global (Europe) - Disaster Recovery Test
Completed - The scheduled maintenance has been completed.
Jun 8, 08:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 UTC
Update - Following additional review of the Disaster Recovery test, the expected impact has been updated.
Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior in processing during the scheduled test window.
May 22, 12:58 UTC
Scheduled - As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our Global (Europe) data center during the below specified time-frame:

Details:
Start: 08 June 2026 07:00 UTC
End: 08 June 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing Conversations, Answers (SaaS products) and AgentOS may experience minor disruptions or irregular service behavior during processing within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
May 19, 06:37 UTC
Jun 7, 2026

No incidents reported.

Jun 6, 2026
Pakistan - General connectivity issues
Resolved - The issue has been successfully resolved and the service is once again operational. The reason was a network issue thus affecting all services.

Start (UTC): 06 June 20:11
End (UTC): 06 June 21:48

Impact: You may have experienced degraded performance on all services.
Jun 6, 22:14 UTC
Update - We are continuing to investigate this issue.
Jun 6, 21:41 UTC
Investigating - We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Jun 6, 21:29 UTC
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