All Systems Operational

Customer Portal Signup/Login Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
People Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Moments Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Analyze Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Conversations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Answers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Channels and Numbers Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Other Portal Apps Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMS Operational
Brazil Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Number Lookup Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
Voice Operational
Brazil Operational
Colombia Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Japan Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Email Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
Canada Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
MMS Operational
Canada Operational
Global (Europe) Operational
Pakistan Operational
United States Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
ChatApps Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Live Chat Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Mobile Push Notifications Operational
Global (Europe) Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
USSD Operational
Global (Europe) Operational
Mobile Identity Operational
Brazil Operational
Global (Europe) Operational
India Operational
Integrations Operational
Global (Europe) Operational
EU Region-locked Operational
Great Britain Operational
India Operational
Indonesia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
SMPP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
HTTP API Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
Mexico Operational
Pakistan Operational
Qatar Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Vietnam Operational
SMTP Operational
Brazil Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Qatar Operational
United Arab Emirates Operational
United States Operational
Automation Studio (Journeys) Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Agent Workspace (Inbox) Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Chatbots Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Customer Profiles (CDP) Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
Saudi Arabia Operational
United Arab Emirates Operational
United States Operational
Analytics & Insights Operational
EU Region-locked Operational
Global (Europe) Operational
India Operational
Indonesia Operational
Mexico Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Global (Europe) - Planned Maintenance of Database Infrastructure Sep 21, 2026 08:00-09:00 UTC

We will undergo routine patching of databases at our Global (Europe) data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 21 September 2026 08:00
End (UTC): 21 September 2026 09:00
Purpose: Database patching and maintenance
Posted on Sep 04, 2026 - 09:55 UTC

Brazil - Planned Maintenance of Network Infrastructure Sep 22, 2026 06:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Brazil data center.

Start (UTC): 22 September 2026 06:00
End (UTC): 22 September 2026 08:00
Purpose: Router software upgrade and optimization
Posted on Sep 03, 2026 - 14:07 UTC

Global (Europe) - Planned Maintenance of Database Infrastructure Sep 22, 2026 09:00-10:00 UTC

We will undergo routine patching of databases at our Global (Europe) data center.

During this activity, you may experience brief service interruptions affecting WhatsApp and other Chat App channels as well as their templates. As part of the migration process, certain database restarts may cause short periods of intermittent downtime, during which channel templates may be temporarily unavailable for management.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 22 September 2026 09:00
End (UTC): 22 September 2026 10:00
Purpose: Database patching and maintenance
Posted on Sep 08, 2026 - 11:32 UTC

Singapore - Planned Maintenance of Network Infrastructure Sep 22, 2026 20:00-22:00 UTC

We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Singapore data center.

Start (UTC): 22 September 2026 20:00
End (UTC): 22 September 2026 22:00
Purpose: Router software upgrade and optimization
Posted on Sep 04, 2026 - 06:40 UTC

United Arab Emirates - Planned Maintenance of Network Infrastructure Sep 23, 2026 20:00-22:00 UTC

We will be performing planned maintenance of network infrastructure at our United Arab Emirates data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the United Arab Emirates data center.

Start (UTC): 23 September 2026 20:00
End (UTC): 23 September 2026 22:00
Purpose: Router software upgrade and optimization
Posted on Sep 04, 2026 - 06:59 UTC

United States - Data Center Throughput Test Sep 24, 2026 07:00-11:00 UTC

We will be conducting a throughput test on our United States data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to minimize the impact on our client's experience, and we anticipate that most clients will not notice any disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 24 September 2026 07:00
End (UTC): 24 September 2026 11:00
Purpose: Ensuring availability of client services during a high load events.
Posted on Sep 11, 2026 - 07:39 UTC

India - Planned Disaster Recovery Test Sep 24, 2026 07:00-11:00 UTC

As part of regular Business Continuity Management (BCM) requirements, we will undergo a planned Disaster Recovery test for services hosted in our India data center during the below specified time-frame:

Details:
Start: 24 September 2026 07:00 UTC
End: 24 September 2026 11:00 UTC
Purpose: Business Continuity Management requirements
Impact: Customers utilizing hosted services may experience minor disruptions or irregular traffic processing behavior within the timeframe above.

Thank you for your understanding, and should you have any questions regarding the activity, do not hesitate to contact us at support@infobip.com.
Posted on Sep 08, 2026 - 09:40 UTC

SSL certificate renewal of *.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.infobip.com
- Subject Alternative Name: *.infobip.com, infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:25 UTC

SSL certificate renewal of *.api-eu1.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-eu1.infobip.com
- Subject Alternative Name: *.api-eu1.infobip.com, api-eu1.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:22 UTC

SSL certificate renewal of *.api-in2.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-in2.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-in2.infobip.com
- Subject Alternative Name: *.api-in2.infobip.com, api-in2.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:16 UTC

SSL certificate renewal of *.api.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api.infobip.com
- Subject Alternative Name: *.api.infobip.com, api.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:19 UTC

SSL certificate renewal of *.api-us.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-us.infobip.com
- Subject Alternative Name: *.api-us.infobip.com, api-us.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:14 UTC

SSL certificate renewal of *.api-ua1.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua1.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-ua1.infobip.com
- Subject Alternative Name: *.api-ua1.infobip.com, api-ua1.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:17 UTC

SSL certificate renewal of *.openmarket.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.openmarket.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.openmarket.com
- Subject Alternative Name: *.openmarket.com, openmarket.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:20 UTC

SSL certificate renewal of *.api-eu2.infobip.com Sep 27, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu2.infobip.com, timeframe:
- Start (UTC): 27 September 11:00
- End (UTC): 27 September 17:00

SSL Certificate information:
- Common Name: *.api-eu2.infobip.com
- Subject Alternative Name: *.api-eu2.infobip.com, api-eu2.infobip.com
- Valid until (UTC): 2027-03-14 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 28, 2026 - 00:23 UTC

Global (Europe) - Data Center Throughput Test Sep 28, 2026 07:00-13:00 UTC

We will be conducting a throughput test on our Global (Europe) data center.

The goal of this test is to evaluate the efficiency of our systems under load. We have taken measures to preserve service continuity and minimize impact on our customer's experience - we anticipate that this activity will not result in any noticeable disruptions. However, there is a possibility that some intermittent processing issues may occur during the test.

Start (UTC): 28 September 2026 07:00
End (UTC): 28 September 2026 13:00
Purpose: Ensuring availability of client services during high load events.
Posted on Sep 14, 2026 - 13:26 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Sep 29, 2026 08:00-09:00 UTC

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 29 September 2026 08:00
End (UTC): 29 September 2026 09:00
Purpose: Database migration and infrastructure maintenance
Posted on Sep 10, 2026 - 11:55 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Sep 29, 2026 22:00 - Sep 30, 2026 02:00 UTC

We will undergo routine patching of databases at the following data centers: EU Region-locked, Great Britain, Pakistan, Qatar, and Turkey.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 29 September 2026 22:00
End (UTC): 30 September 2026 02:00
Purpose: Database patching and maintenance
Posted on Sep 15, 2026 - 11:01 UTC

EU Region-locked – Planned Maintenance of Database Infrastructure Sep 30, 2026 07:00-08:00 UTC

Update - The maintenance has been postponed to a new date:

Start (UTC): 30 September 2026 07:00
End (UTC): 30 September 2026 08:00

We apologize for any inconvenience.
Sep 11, 2026 - 13:17 UTC
Scheduled - We will be performing maintenance on the database infrastructure responsible for email sending using testing domains at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

During the maintenance window, Infobip customers sending email through Infobip’s testing domains, such as free trial accounts that have not yet verified their own domain, may experience temporary unavailability, and such messages may fail with an error. Customers sending from their own verified domains will not be affected.

Start (UTC): 28 September 2026 07:00
End (UTC): 28 September 2026 08:00
Purpose: Database migration and infrastructure maintenance
Sep 11, 2026 - 11:37 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Oct 1, 2026 04:00-08:00 UTC

We will undergo routine patching of databases at our Brazil and United States data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 04:00
End (UTC): 01 October 2026 08:00
Purpose: Database patching and maintenance
Posted on Sep 18, 2026 - 08:10 UTC

Singapore - Planned Maintenance of Network Infrastructure Oct 1, 2026 06:00-07:00 UTC

We will be performing planned maintenance of network infrastructure at our Singapore data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Singapore data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 06:00
End (UTC): 01 October 2026 07:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 12:38 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 1, 2026 06:00-07:00 UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services listed below which are hosted at Global (Europe) data center.
Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 06:00
End (UTC): 01 October 2026 07:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 12:29 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 1, 2026 07:00-10:00 UTC

We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 1 October 2026 07:00
End (UTC): 1 October 2026 10:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 08:55 UTC

India and Indonesia - Planned Maintenance of Database Infrastructure Oct 1, 2026 16:00-20:00 UTC

We will be conducting a routine patching of databases at our India and Indonesia data centers. During this process you may experience brief service interruptions for components listed below.
Downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 16:00
End (UTC): 01 October 2026 20:00
Purpose: Database patching and maintenance
Posted on Sep 18, 2026 - 08:26 UTC

India - Planned Maintenance of Network Infrastructure Oct 1, 2026 20:00-23:00 UTC

We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 01 October 2026 20:00
End (UTC): 01 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 09:04 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 1, 2026 22:00-23:00 UTC

We will undergo routine patching of databases at our EU Region-locked data center.

During this activity you may experience brief service interruptions for components listed in the section below. Component downtime may occur during a specific database restart, but each restart should take no longer than 30 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 1 October 2026 22:00
End (UTC): 1 October 2026 23:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 11:09 UTC

Multiple Locations - Planned Maintenance of Database Infrastructure Oct 1, 2026 22:00 - Oct 2, 2026 02:00 UTC

We will undergo routine patching of databases at the following data centers: United Arab Emirates, Saudi Arabia, Great Britain, Pakistan, EU Region-locked, Global (Europe), South Africa.
During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally

Start (UTC): 01 October 2026 22:00
End (UTC): 02 October 2026 02:00
Purpose: Database patching and maintenance
Posted on Sep 18, 2026 - 06:58 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 2, 2026 07:00-08:00 UTC

We will undergo routine patching of database at our EU Region-locked data center.

During this activity you may experience brief service interruptions for Moments service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.

This patching is essential to keep our database up-to-date and ensure optimal performance.

Start (UTC): 2 October 2026 07:00
End (UTC): 2 October 2026 08:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 12:02 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 5, 2026 07:00-08:00 UTC

We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our EU Region-locked data center.

The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services.

Preventive measures have been implemented to minimize any potential impact; however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window.

Start (UTC): 05 October 2026 07:00
End (UTC): 05 October 2026 08:00
Purpose: Database migration and infrastructure maintenance
Posted on Sep 17, 2026 - 14:36 UTC

India - Planned Maintenance of Network Infrastructure Part 1 Oct 5, 2026 20:00-23:00 UTC

We will be performing planned first part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 05 October 2026 20:00
End (UTC): 05 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 13:46 UTC

EU Region-locked - Planned Maintenance of Database Infrastructure Oct 6, 2026 07:00-08:00 UTC

We will undergo routine patching of database at our EU Region-locked data center.

During this activity you may experience brief service interruptions for Numbers service, which is listed in the section below. Component downtime may occur during a specific database restart, but the restart should take no longer than 30 minutes. Furthermore, since component is isolated within its own database, there will be no other disruptions during the maintenance window.

This patching is essential to keep our database up-to-date and ensure optimal performance.

Start (UTC): 6 October 2026 07:00
End (UTC): 6 October 2026 08:00
Purpose: Database patching and maintenance
Posted on Sep 17, 2026 - 14:07 UTC

Global (Europe) - Planned Maintenance of Network Infrastructure Oct 6, 2026 19:00-22:00 UTC

We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Start (UTC): 06 October 2026 19:00
End (UTC): 06 October 2026 22:00
Purpose: Router software upgrade and optimization
Posted on Sep 18, 2026 - 10:38 UTC

Indonesia - Planned Maintenance of Network Infrastructure Oct 7, 2026 06:00-08:00 UTC

We will be performing planned maintenance of network infrastructure at our Indonesia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Indonesia data center.

Start (UTC): 07 October 2026 06:00
End (UTC): 07 October 2026 08:00
Purpose: Router software upgrade and optimization
Posted on Sep 18, 2026 - 12:00 UTC

SSL certificate renewal of *.api.infobip.net Oct 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe:
- Start (UTC): 07 October 11:00
- End (UTC): 07 October 17:00

SSL Certificate information:
- Common Name: *.api.infobip.net
- Subject Alternative Name: *.api.infobip.net, api.infobip.net
- Valid until (UTC): 2027-02-17 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 03, 2026 - 00:12 UTC

India - Planned Maintenance of Network Infrastructure Part 2 Oct 7, 2026 20:00-23:00 UTC

We will be performing planned second part maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 07 October 2026 20:00
End (UTC): 07 October 2026 23:00
Purpose: Network infrastructure upgrade and optimization
Posted on Sep 18, 2026 - 13:58 UTC

SSL certificate renewal of *.api-hk2.infobip.com Oct 8, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe:
- Start (UTC): 08 October 11:00
- End (UTC): 08 October 17:00

SSL Certificate information:
- Common Name: *.api-hk2.infobip.com
- Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com
- Valid until (UTC): 2027-02-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 06, 2026 - 01:21 UTC

South Africa - Planned Maintenance of Network Infrastructure Oct 8, 2026 12:00-14:00 UTC

We will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the South Africa data center.

Start (UTC): 08 October 2026 12:00
End (UTC): 08 October 2026 14:00
Purpose: Router software upgrade and optimization
Posted on Sep 18, 2026 - 12:13 UTC

SSL certificate renewal of *.api-jb.infobip.com Oct 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-jb.infobip.com
- Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com
- Valid until (UTC): 2027-02-26 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 12, 2026 - 00:24 UTC

SSL certificate renewal of *.api-kz1.infobip.com Oct 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe:
- Start (UTC): 16 October 11:00
- End (UTC): 16 October 17:00

SSL Certificate information:
- Common Name: *.api-kz1.infobip.com
- Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com
- Valid until (UTC): 2027-02-28 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 14, 2026 - 00:17 UTC

SSL certificate renewal of *.api-sg1.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sg1.infobip.com
- Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:55 UTC

SSL certificate renewal of *.api-us2.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-us2.infobip.com
- Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:50 UTC

SSL certificate renewal of *.api-han.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-han.infobip.com
- Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:53 UTC

SSL certificate renewal of *.api-my1.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-my1.infobip.com
- Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:49 UTC

SSL certificate renewal of *.api-sp3.infobip.com Oct 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe:
- Start (UTC): 23 October 11:00
- End (UTC): 23 October 17:00

SSL Certificate information:
- Common Name: *.api-sp3.infobip.com
- Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com
- Valid until (UTC): 2027-03-05 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 19, 2026 - 00:52 UTC

SSL certificate renewal of *.api-se1.infobip.com Oct 28, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe:
- Start (UTC): 28 October 11:00
- End (UTC): 28 October 17:00

SSL Certificate information:
- Common Name: *.api-se1.infobip.com
- Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com
- Valid until (UTC): 2027-03-10 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Aug 24, 2026 - 12:49 UTC

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

Pakistan - Portal login degradation and Customer Portal service intermittent
Resolved - The connectivity issue affecting our Pakistan Data Center has been resolved.
Start (UTC): 17 September 2026 15:12
End (UTC): 17 September 2026 17:18

Service to portal-pk2.infobip.com and related endpoints has returned to normal.
We apologize for any inconvenience caused.
Sep 17, 17:55 UTC
Monitoring - We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints.
More information to follow in the next update.
Sep 17, 17:18 UTC
Investigating - We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected.
Our team is actively working to resolve the issue.
Sep 17, 15:31 UTC
SSL certificate renewal of *.api-ca2.infobip.com
Completed - Certificate renewal completed successfully
Sep 17, 11:17 UTC
In progress - Certificate renewal in progress
Sep 17, 11:17 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ca2.infobip.com, timeframe:
- Start (UTC): 17 September 11:00
- End (UTC): 17 September 17:00

SSL Certificate information:
- Common Name: *.api-ca2.infobip.com
- Subject Alternative Name: *.api-ca2.infobip.com, api-ca2.infobip.com
- Valid until (UTC): 2027-01-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 16, 00:29 UTC
SSL certificate renewal of *.api-ca.infobip.com
Completed - Certificate renewal completed successfully
Sep 17, 11:17 UTC
In progress - Certificate renewal in progress
Sep 17, 11:17 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ca.infobip.com, timeframe:
- Start (UTC): 17 September 11:00
- End (UTC): 17 September 17:00

SSL Certificate information:
- Common Name: *.api-ca.infobip.com
- Subject Alternative Name: *.api-ca.infobip.com, api-ca.infobip.com
- Valid until (UTC): 2027-01-30 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 16, 00:28 UTC

Sep 16, 2026

SSL certificate renewal of *.infobip.net
Completed - Certificate renewal completed successfully
Sep 16, 11:17 UTC
In progress - Certificate renewal in progress
Sep 16, 11:17 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.infobip.net, timeframe:
- Start (UTC): 16 September 11:00
- End (UTC): 16 September 17:00

SSL Certificate information:
- Common Name: *.infobip.net
- Subject Alternative Name: *.infobip.net, infobip.net
- Valid until (UTC): 2027-01-27 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 13, 00:03 UTC
India - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been Canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 16, 08:53 UTC
Update - Due to needed coordination with data center provider, this maintenance has been postponed to a new date.

Start (UTC): 16 September 2026 20:00
End (UTC): 17 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization

We apologize for any inconvenience caused.
Sep 9, 13:20 UTC
Update - This Maintenance has been postponed for the following dates:

Start (UTC): 14 September 2026 20:00
End (UTC): 15 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization
Sep 1, 11:41 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 10 September 2026 21:00
End (UTC): 11 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization
Aug 31, 06:36 UTC

Sep 15, 2026

Multiple Locations - Customer Portal service degradation
Resolved - The incident has been resolved.
Start (UTC): 15 September 2026 11:05
End (UTC): 15 September 2026 13:36
Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.
Sep 15, 13:45 UTC
Investigating - We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations.
Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service.
Our team is working on resolving the issue.
Sep 15, 13:18 UTC

Sep 14, 2026

Ukraine - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 14, 22:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Ukraine data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Ukraine data center.

Start (UTC): 14 September 2026 19:00
End (UTC): 14 September 2026 22:00
Purpose: Router software upgrade and optimization
Aug 26, 11:00 UTC

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Saudi Arabia - Conversations service degradation
Resolved - We had experienced a general service degradation affecting Conversations services in the Saudi Arabia data center.
The incident affected several Conversations-related features, including SLA updates, workflows, auto-assignment, filters, and search. Customers may have experienced delays or degraded behavior in these areas during the incident window.

Start (UTC): 11 September 2026 09:45
End (UTC): 11 September 2026 09:54
Impact: During the incident window, customers may have experienced delays or degraded behavior in Conversations-related features

Our team has resolved the issue, and our services are now fully operational.
Sep 11, 10:50 UTC

Sep 10, 2026

Malaysia - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 10, 21:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our Malaysia data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact. We will work on one router at a time, and no downtime is expected; however, brief connectivity interruptions may occur for services hosted at the Malaysia data center.

Start (UTC): 10 September 2026 19:00
End (UTC): 10 September 2026 22:00
Purpose: Router software upgrade and optimization
Aug 26, 08:35 UTC
United Arab Emirates - WhatsApp traffic degradation
Resolved - The issue has been successfully resolved and the service is once again operational.
During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK)

Start (UTC): 09 September 20:46
End (UTC): 10 September 11:56
Impact: WhatsApp traffic processing
Sep 10, 12:15 UTC
Identified - The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.
Sep 10, 12:01 UTC
Update - WhatsApp traffic processed in the United Arab Emirates may experience rejections.
We are continuing to investigate the issue, more details will follow.
Sep 10, 11:00 UTC
Investigating - We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.
Sep 10, 10:26 UTC
SSL certificate renewal of *.businessmessaging.co.uk
Completed - Certificate renewal completed successfully
Sep 10, 11:16 UTC
In progress - Certificate renewal in progress
Sep 10, 11:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 10 September 11:00
- End (UTC): 10 September 17:00

SSL Certificate information:
- Common Name: *.businessmessaging.co.uk
- Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk
- Valid until (UTC): 2027-01-21 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 7, 00:58 UTC

Sep 9, 2026

India - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 9, 13:33 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 10 September 2026 20:00
End (UTC): 11 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization
Sep 1, 12:04 UTC
India - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been Canceled. Once internal planning is finalized, a new date will be announced in a new status page post. We apologize for any inconvenience.
Sep 9, 13:06 UTC
Scheduled - We will be performing planned maintenance of network infrastructure at our India data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the India data center.

Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 16 September 2026 20:00
End (UTC): 17 September 2026 01:00
Purpose: Network infrastructure upgrade and optimization
Sep 1, 12:43 UTC
SSL certificate renewal of api2.infobip.com
Completed - Certificate renewal completed successfully
Sep 9, 11:15 UTC
In progress - Certificate renewal in progress
Sep 9, 11:15 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 09 September 11:00
- End (UTC): 09 September 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2027-01-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jul 6, 00:56 UTC
Global (Europe) - WhatsApp Template creation issues
Resolved - We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service.

Start (UTC): 08 September 06:23
End (UTC): 08 September 17:39
Impact: During this period, you may have experienced failures when attempting to create new WhatsApp Template.
Sep 9, 05:29 UTC

Sep 8, 2026

Multiple Locations - Customer Portal login degradation
Resolved - The incident has been resolved.
Start: 08.09.2026 08:25 UTC
End: 08.09.2026 12:42 UTC
Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.
Sep 8, 13:04 UTC
Investigating - We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step.

Our teams are currently investigating the issue, and further updates will follow
Sep 8, 12:43 UTC

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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