Global (Europe) data center - Message Processing Delays

Incident Report for Infobip

Resolved

We had experienced delays and issues with message processing in our Global (Europe) data center.

Delivery receipts for messages sent over Email, SMS, Voice, and WhatsApp channels may have been delayed.

The origin of the issue was identified; the queue system reached its capacity limits, causing delays in message processing.

The matter has now been resolved, and message processing has returned to normal.

Start time (UTC): 10-03-2026 13:56
End time (UTC): 10-03-2026 14:58

Posted Mar 10, 2026 - 15:42 UTC

This incident affected: Email (Global (Europe)), WhatsApp Business (Global (Europe)), SMS (Global (Europe)), and Voice (Global (Europe)).