The issue has been successfully resolved, and the service is once again operational. Messages are now being processed in a timely manner.
Start (UTC): 22 January 2026 00:13 End (UTC): 22 January 2026 00:43
Impact: Delays in message processing.
Posted Jan 22, 2026 - 03:39 UTC
Update
We are continuing to investigate this issue.
Posted Jan 22, 2026 - 02:25 UTC
Investigating
We’re currently experiencing delays in processing RCS, WhatsApp, Viber, and Zalo traffic in our global (Europe) data center. The full scope of the issue is still under investigation, and we’ll provide more details in the next update.
Posted Jan 22, 2026 - 02:22 UTC
This incident affected: RCS (Global (Europe)), WhatsApp Business (Global (Europe)), and ChatApps (Global (Europe)).