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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SSL certificate renewal of *.api-qa.infobip.com Mar 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa.infobip.com, timeframe:
- Start (UTC): 25 March 11:00
- End (UTC): 25 March 17:00

SSL Certificate information:
- Common Name: *.api-qa.infobip.com
- Subject Alternative Name: *.api-qa.infobip.com, api-qa.infobip.com
- Valid until (UTC): 2027-01-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 19, 2026 - 00:13 UTC

SSL certificate renewal of *.api-qa1.infobip.com Mar 25, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-qa1.infobip.com, timeframe:
- Start (UTC): 25 March 11:00
- End (UTC): 25 March 17:00

SSL Certificate information:
- Common Name: *.api-qa1.infobip.com
- Subject Alternative Name: *.api-qa1.infobip.com, api-qa1.infobip.com
- Valid until (UTC): 2027-01-18 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 19, 2026 - 00:14 UTC

SSL certificate renewal of *.api-hk1.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-hk1.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-hk1.infobip.com
- Subject Alternative Name: *.api-hk1.infobip.com, api-hk1.infobip.com
- Valid until (UTC): 2027-01-21 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 22, 2026 - 00:13 UTC

SSL certificate renewal of *.api-pk.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-pk.infobip.com
- Subject Alternative Name: *.api-pk.infobip.com, api-pk.infobip.com
- Valid until (UTC): 2027-01-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 23, 2026 - 00:15 UTC

SSL certificate renewal of *.api-pk2.infobip.com Mar 26, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-pk2.infobip.com, timeframe:
- Start (UTC): 26 March 11:00
- End (UTC): 26 March 17:00

SSL Certificate information:
- Common Name: *.api-pk2.infobip.com
- Subject Alternative Name: *.api-pk2.infobip.com, api-pk2.infobip.com
- Valid until (UTC): 2027-01-22 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 23, 2026 - 00:14 UTC

Europe (Global) - Data center performance test Mar 31, 2026 08:00-12:00 UTC

We will be conducting a performance test on the Europe (Global) data center.

The purpose of this test is to assess and improve the efficiency of our systems. We have taken careful measures to minimize any potential impact on our clients’ experience, and we expect that the majority of clients will not notice any disruption. That said, there is a small possibility of intermittent processing issues during the test window.

Start (UTC): 31 March 2026 08:00
End (UTC): 31 March 2026 12:00
Purpose: Ensuring the availability of client services.
Posted on Mar 11, 2026 - 09:21 UTC

TLS certificate replacement for *.sip.voice.infobip.com Apr 1, 2026 10:00-15:00 UTC

We will be performing the replacement of our *.sip.voice.infobip.com TLS certificate, timeframe:
- Start (UTC): 01 April 10:00
- End (UTC): 01 April 15:00

Important note:
Old TLS certificate expires on 14 April 23:59 UTC.

The new TLS certificate will be issued under different root and intermediate CA certificates. While this change is not expected to impact services, it may potentially affect TLS connections for voice clients that do not have these root and intermediate certificates present in their trust stores.

To download copies of intermediate and root certificate authorities (CA's), please visit:
https://cacerts.digicert.com/DigiCertGlobalRootG2.crt.pem
https://cacerts.digicert.com/RapidSSLTLSRSACAG1.crt.pem

Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.
Posted on Feb 24, 2026 - 14:16 UTC

SSL certificate renewal of *.api-gb1.infobip.com Apr 1, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-gb1.infobip.com, timeframe:
- Start (UTC): 01 April 11:00
- End (UTC): 01 April 17:00

SSL Certificate information:
- Common Name: *.api-gb1.infobip.com
- Subject Alternative Name: *.api-gb1.infobip.com, api-gb1.infobip.com
- Valid until (UTC): 2027-01-25 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 26, 2026 - 00:14 UTC

South Africa - Planned Maintenance of Network Infrastructure Apr 2, 2026 21:00 - Apr 3, 2026 00:00 UTC

We will be performing planned maintenance at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the data center.

Start (UTC): 02 April 2026 21:00
End (UTC): 03 April 2026 00:00
Purpose: Upgrade of networking equipment and maintenance.
Posted on Mar 19, 2026 - 14:55 UTC

SSL certificate renewal of *.api-uz1.infobip.com Apr 3, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-uz1.infobip.com, timeframe:
- Start (UTC): 03 April 11:00
- End (UTC): 03 April 17:00

SSL Certificate information:
- Common Name: *.api-uz1.infobip.com
- Subject Alternative Name: *.api-uz1.infobip.com, api-uz1.infobip.com
- Valid until (UTC): 2027-01-29 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Jan 30, 2026 - 00:15 UTC

SSL certificate renewal of *.api-ua.infobip.com Apr 16, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ua.infobip.com, timeframe:
- Start (UTC): 16 April 11:00
- End (UTC): 16 April 17:00

SSL Certificate information:
- Common Name: *.api-ua.infobip.com
- Subject Alternative Name: *.api-ua.infobip.com, api-ua.infobip.com
- Valid until (UTC): 2027-02-11 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 12, 2026 - 00:14 UTC

SSL certificate renewal of *.api-eu.infobip.com Apr 23, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-eu.infobip.com, timeframe:
- Start (UTC): 23 April 11:00
- End (UTC): 23 April 17:00

SSL Certificate information:
- Common Name: *.api-eu.infobip.com
- Subject Alternative Name: *.api-eu.infobip.com, api-eu.infobip.com
- Valid until (UTC): 2027-02-18 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 19, 2026 - 00:13 UTC

SSL certificate renewal of *.mxtelecom.com Apr 30, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.mxtelecom.com, timeframe:
- Start (UTC): 30 April 11:00
- End (UTC): 30 April 17:00

SSL Certificate information:
- Common Name: *.mxtelecom.com
- Subject Alternative Name: *.mxtelecom.com, mxtelecom.com
- Valid until (UTC): 2026-09-13 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 27, 2026 - 00:36 UTC

SSL certificate renewal of *.api-ae2.infobip.com Apr 30, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe:
- Start (UTC): 30 April 11:00
- End (UTC): 30 April 17:00

SSL Certificate information:
- Common Name: *.api-ae2.infobip.com
- Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com
- Valid until (UTC): 2026-09-13 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 27, 2026 - 00:30 UTC

SSL certificate renewal of *.api-ny2.infobip.com Apr 30, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe:
- Start (UTC): 30 April 11:00
- End (UTC): 30 April 17:00

SSL Certificate information:
- Common Name: *.api-ny2.infobip.com
- Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com
- Valid until (UTC): 2026-09-13 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Feb 27, 2026 - 00:31 UTC

SSL certificate renewal of api2.infobip.com May 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe:
- Start (UTC): 07 May 11:00
- End (UTC): 07 May 17:00

SSL Certificate information:
- Common Name: api2.infobip.com
- Subject Alternative Name: api2.infobip.com
- Valid until (UTC): 2026-09-19 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Mar 05, 2026 - 00:31 UTC

SSL certificate renewal of *.businessmessaging.co.uk May 7, 2026 11:00-17:00 UTC

We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe:
- Start (UTC): 07 May 11:00
- End (UTC): 07 May 17:00

SSL Certificate information:
- Common Name: *.businessmessaging.co.uk
- Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk
- Valid until (UTC): 2026-09-20 23:59:59
- Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Posted on Mar 06, 2026 - 00:32 UTC
Mar 21, 2026
Global (Europe) - Broadcast service degradation
Resolved - This is to inform you that the previously reported service degradation has been successfully resolved. During the incident timeframe, you may have experienced issues with Broadcast campaign processing within the Moments module.

Start (UTC): 21 March 2026, 07:12
End (UTC): 21 March 2026, 08:31
Impact: Broadcast campaigns were failing after launch.
Mar 21, 08:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 08:34 UTC
Investigating - We're currently experiencing degradation with our Broadcast service within Moments, our designated engineering team is currently investigating and we'll keep you updated.
Mar 21, 08:10 UTC
Mar 20, 2026
Multiple Locations - Broadcast service degradation
Resolved - This is to inform you that we experienced a degradation of our Broadcast service across multiple locations. You may have encountered issues accessing the Broadcast and Templates sections within the Moments in the Customer Portal, as they were not available in the navigation bar.

Our designated engineering team has implemented all necessary mitigating actions and restored full functionality of the affected services.

Start (UTC): 20 March 2026, 07:17
End (UTC): 20 March 2026, 08:12
Impact: The Broadcast and Templates sections were inaccessible in the Customer Portal via the navigation bar.
Mar 20, 08:28 UTC
South Africa - Voice degradation
Resolved - Dear Customer,

The Voice service degradation has been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally without any remaining issues.

Start (UTC): 19 March 2026 21:11
End (UTC): 20 March 2026 00:22

Impact: Customers may have experienced connectivity issues and service degradation.

Thank you for your understanding and patience.
Mar 20, 01:03 UTC
Update - Our dedicated team is still working on implementing a fix. We will continue to monitor the situation and provide updates.
Mar 19, 23:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 22:49 UTC
Investigating - We are currently experiencing issues at our South Africa data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue, and more details will follow in the next update.

Start (UTC): 19 March 2026 21:11
Mar 19, 22:20 UTC
Mar 19, 2026
Global (Europe) - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 18 March 2026 20:00
End (UTC): 19 March 2026 00:00
Mar 2, 12:18 UTC
Mar 18, 2026
Colombia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been canceled.
Mar 18, 13:44 UTC
Scheduled - We will continue conducting routine database patching at our Colombia data center.

During this process, you may experience brief disruptions in the operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 18 March 2026 21:00
End (UTC): 19 March 2026 00:00
Purpose: Database patching and maintenance
Mar 4, 14:33 UTC
Colombia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 18, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 4, 14:22 UTC
Scheduled - We will continue conducting routine database patching at our Colombia data center.

During this process, you may experience brief disruptions in the operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 18 March 2026 08:00
End (UTC): 18 March 2026 11:00
Purpose: Database patching and maintenance
Mar 4, 14:20 UTC
Canada - Connectivity issues
Resolved - The incident has been resolved.

Start (UTC): 18 March 2026 10:25
End (UTC): 18 March 2026 10:48
Impact: Connectivity issues
Mar 18, 10:56 UTC
Investigating - We are currently experiencing connectivity issues at our Canada data center.
You may experience connectivity issues and service degradation.
Our team is inspecting the issue and more details will follow in the next update.

Start (UTC): 18 March 2026 10:33
Mar 18, 10:40 UTC
Mar 17, 2026
Global (Europe) - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 17, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:00 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.

Start (UTC): 17 March 2026 19:00
End (UTC): 17 March 2026 21:00
Purpose: Network infrastructure upgrade and optimization
Feb 19, 13:33 UTC
Colombia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 17, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 UTC
Scheduled - We will be conducting routine database patching at our Colombia data center.

During this process, you may experience brief disruptions in the operation of services corresponding to the components listed below.

The disruption may occur during a specific database restart, but each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.

Start (UTC): 17 March 2026 07:00
End (UTC): 17 March 2026 10:00
Purpose: Database patching and maintenance
Mar 3, 15:03 UTC
Saudi Arabia - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Saudi Arabia data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 16 March 2026 22:00
End (UTC): 17 March 2026 02:00
Purpose: Database patching and maintenance
Mar 3, 09:25 UTC
Mar 16, 2026
India - Planned Maintenance of People Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 16, 21:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:00 UTC
Scheduled - We will undergo a planned maintenance of our India data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.

During this activity, brief interruptions are possible when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 16 March 2026 19:00
End (UTC): 16 March 2026 21:00
Purpose: Infrastructure upgrade and optimization
Feb 26, 09:27 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Multiple Locations - Online payments degradation
Resolved - Dear Customer,
The issues with the Online Payments through Portal have been resolved. After monitoring and verification, our dedicated team confirms that all services are operating normally.
Mar 14, 22:28 UTC
Update - We are continuing to investigate this issue.
Mar 14, 22:00 UTC
Update - We are continuing to investigate this issue.
Mar 14, 21:26 UTC
Investigating - We are currently experiencing issues with the Online Payments through Portal. Our internal team is actively investigating the extent of this issue, and further details will be provided shortly.
Mar 14, 21:25 UTC
Global (Europe) - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 14, 00:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 19:00 UTC
Scheduled - We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.

Preventive measures are in place to minimize impact; however, brief connectivity interruptions may occur for services hosted at the Global (Europe) data center.

Start (UTC): 13 March 2026 19:00
End (UTC): 14 March 2026 00:00
Purpose: Network infrastructure upgrade and optimization
Feb 20, 08:16 UTC
Mar 13, 2026
Qatar - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Qatar data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 12 March 2026 22:00
End (UTC): 13 March 2026 04:00
Purpose: Database patching and maintenance
Feb 27, 10:16 UTC
Mar 12, 2026
Global (Europe) - 2FA service degradation
Resolved - The issue has been successfully resolved and the service is once again operational. We experience issues with 2FA service affecting 2FA codes generation and delivery.

Start (UTC): 12 March 12:19
End (UTC): 12 March 12:37
Impact: 2FA codes for logging in to Customer Portal might not have been generated or sent to the users
Mar 12, 13:02 UTC
Investigating - We are currently experiencing issues with 2FA service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Mar 12, 12:43 UTC
SSL certificate renewal of *.api-tr1.infobip.com
Completed - Certificate renewal completed successfully
Mar 12, 11:21 UTC
In progress - Certificate renewal in progress
Mar 12, 11:21 UTC
Scheduled - We will be performing automatic renewal of our SSL certificate *.api-tr1.infobip.com, timeframe:
- Start (UTC): 12 March 11:00
- End (UTC): 12 March 17:00

SSL Certificate information:
- Common Name: *.api-tr1.infobip.com
- Subject Alternative Name: *.api-tr1.infobip.com, api-tr1.infobip.com
- Valid until (UTC): 2027-01-08 23:59:59
- Issuer: countryName=US,organizationName=DigiCert Inc,organizationalUnitName=www.digicert.com,commonName=RapidSSL TLS RSA CA G1


Intermediate CA certificate will also change,
To download copies of intermediate and root certificate authorities (CA's), please visit: https://www.digicert.com/kb/digicert-root-certificates.htm


No action is required, unless you do any of the following:
- Pin our leaf certificate
- Pin or hard code acceptance of our intermediate or root CA certificate
- Manually operate a trust store

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.
Jan 9, 00:58 UTC
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 12, 02:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 22:00 UTC
Scheduled - We will undergo routine patching of databases at our Global (Europe), EU Region-locked and Great Britain data centers.

During this activity you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 March 2026 22:00
End (UTC): 12 March 2026 02:00
Purpose: Database patching and maintenance
Feb 26, 10:20 UTC
Mar 11, 2026
Singapore and India - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 11, 20:05 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 11, 16:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 16:00 UTC
Scheduled - We will undergo routine patching of databases at our Singapore and India data centers.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 March 2026 16:00
End (UTC): 11 March 2026 20:00
Purpose: Database patching and maintenance
Feb 26, 07:52 UTC
United States - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 11, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 04:00 UTC
Scheduled - We will undergo routine database patching at our United States data center.

During this activity, you may experience brief service interruptions for components listed in the section below.
Component downtime may occur during a specific database restart, but each restart should take no longer than 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure optimal performance.

Start (UTC): 11 March 2026 04:00
End (UTC): 11 March 2026 08:00
Purpose: Database patching and maintenance
Feb 26, 09:51 UTC
Mar 10, 2026
Multiple Locations - Planned Maintenance of Database Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 10, 21:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 16:00 UTC
Scheduled - We will be conducting a routine patching of databases at our Malaysia, Indonesia, and Hong Kong data centers. During this process, you may experience brief service disruptions in the components listed below.

Downtime may occur during a specific database restart, however, each restart should take no longer than a few minutes, with a maximum duration of 10 minutes. Furthermore, since components are isolated within their own databases, there will be no simultaneous disruption to multiple components.

This patching is essential to keep our databases up-to-date and ensure they operate optimally.

Start (UTC): 10 March 2026 16:00
End (UTC): 10 March 2026 20:00
Purpose: Database patching and maintenance
Feb 25, 08:21 UTC
Global (Europe) data center - Message Processing Delays
Resolved - We had experienced delays and issues with message processing in our Global (Europe) data center.

Delivery receipts for messages sent over Email, SMS, Voice, and WhatsApp channels may have been delayed.

The origin of the issue was identified; the queue system reached its capacity limits, causing delays in message processing.

The matter has now been resolved, and message processing has returned to normal.

Start time (UTC): 10-03-2026 13:56
End time (UTC): 10-03-2026 14:58
Mar 10, 15:42 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026
Canada - Planned Maintenance of Network Infrastructure
Completed - The scheduled maintenance has been completed.
Mar 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 06:00 UTC
Scheduled - We will be performing planned maintenance at our Canada data center to upgrade core networking components, ensuring continued stability and optimal performance.

We have preventive measures in place to minimize impact, but you may experience multiple short connectivity interruptions during the maintenance window for services hosted at the Canada data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window.

Start (UTC): 08 March 2026 06:00
End (UTC): 08 March 2026 10:00
Purpose: Network infrastructure upgrade and optimization
Feb 24, 07:58 UTC
Mar 7, 2026

No incidents reported.

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